Policies

STUDENT HANDBOOK

Please find the attached Student Handbook which contains Complete Hospitality Training’s information on, but not limited to, Policies, Complaints and Appeals and Fee’s and Charges. Please also see a copy of our Fee schedule.

POST COURSE ASSISTANCE:

After successful completion of the course, students are welcome to return for free refresher classes for a period of six months after course completion.

CERTIFICATE REPLACEMENT

Complete Hospitality Training will re-issue certificates at the written request of a student. Certificate replacement is charge at $20 within 12 months of course commencement and $50 if requested more than 12 months after course commencement. The certificate replacement process will take approximately 5 – 10 working days.

AQTF AUDIT

Please see below a copy of Complete Hospitality Training’s most recent registration audit report. AQTF Audit

AQTF QUALITY INDICATORS

These indicators are based on a survey of 10664 students and 27 employers. This sample represents 15% of this organisation’s training delivery in the 2016 calendar year. The students and employers surveyed for these indicators were selected by this organisation in accordance with national guidelines. AQTF Quality Indicators.

CHILD PROTECTION POLICY

Please see a copy of our Child Protection Policy.

COMPLAINTS

Please see a copy of Complete Hospitality Training’s Complaints Policy.

ONLINE SERVICE STANDARDS

Please see a copy of Complete Hospitality Training’s Online Service Standards.

BROKER LIST

Please see a copy of Complete Hospitality Training’s Broker List.