POST COURSE ASSISTANCE:
After successfully completing the course students can return for free refresher classes for a period of six months after course completion.
RECOGNITION OF PRIOR LEARNING:
Complete Hospitality Training Pty. Ltd. has a policy of recognising appropriate prior learning. Specific subjects or part there of may be granted exemption status and must be applied for a minimum of 2 weeks prior to course commencement. Charges may apply.
SELECTION CRITERIA:
Previous experience is not a requirement for course acceptance as these courses are ideal for 'new entrants' into the Hospitality Industry as well as those with some experience. Complete Hospitality Training Pty. Ltd. shall provide for its students equal opportunity regardless of sex, race, age, religion or handicap and will not show favoritism or grant any special favours to any student.
TRAINEE SUPPORT SERVICES
Complete Hospitality Training is dedicated to providing you with every assistance to enable you to follow your career in Hospitality. Our staff do care, and we will all assist you in any way whilst in training. Our services include our own Staffing service, (Complete Hospitality Staffing) which is not only available to you whilst on your course but at any time in the future when you require further assistance. Complete Hospitality Training P.L. has a social support directory with information available on welfare and guidance services located in the foyer area of floor 7, or you may ask for further assistance from the office staff..
CODE OF PRACTICE
Complete Hospitality Training is dedicated to providing quality practical skills based programs. We constantly review training methods and delivery in accordance with industry requirements. Course content is Nationally Accredited and delivered in a practical way to ensure the best possible outcomes for all graduates. We are constantly liaising with managers, employers and industry training personnel regarding required competencies for their organisations. Training is delivered utilising a wide range of strategies including role play, videos, lectures, assignments and "hands on" training utilizing our three floors of training facilities.
ACCESS AND EQUITY POLICY
All students and staff at Complete Hospitality training have the right to study and work in a positive environment, which values diversity, and which protects all on site from any form of discrimination or harassment. The company will not tolerate sexual discrimination or harassment, or discrimination or harassment because of age, marital status, sexual orientation, religion, race, national origin, handicapping condition or any other basis made unlawful by Australian law. This policy applies to all persons involved in the operation of the company and prohibits unlawful discrimination or harassment by any employee, including supervisors and co-workers. Unlawful discrimination or harassment includes unwelcome verbal, physical and visual conduct, threats, demands or retaliation. Complete Hospitality Training aims to foster a climate of acceptance, cooperation and the avoidance of unlawful discriminatory behaviour and as such requires any individual believing to have been unlawfully discriminated against or harassed to provide a written complaint to the director as soon as possible following the incident. If a person is unsure of how to submit a complaint, he/she can approach office staff within the company for help. The Company will immediately undertake a thorough and objective investigation, and will take any effective remedial action required by the circumstance. The Equal Opportunity Commission’s advise line offers free, impartial and confidential advice. Tel:1300 292 153 TTY: 1300 289 621 Email: compliantsaveohrc.vic.gov.au
CERTIFICATE TO BE ISSUED ON COMPLETION OR PARTIAL COMPLETION OF TRAINING COURSE
Certification issued on course completion will include the National Competency code of each competency completed, the National Course Code, the Registered Training Organisation Provider Number, date of issue and signature of authorised person.
CERTIFICATE REPLACMENT
Complete Hospitality Training will re-issue certificates at the written request of a student. Certificate replacement is charge at $20 within 12 months of course commencement and $50 for greater than 12 month course commencement. The certificate replacement process will take approximately 5 – 10 working days.
ASSESSMENT PROCEDURES
Assessment for the course will be conducted through the following methods:-
(a) Class Work
(b) Practical Demonstrations - This will be in the form of simulations or role play utilizing necessary equipment at Complete Hospitality Training.
(c) Projects and assignments - Projects and assignments will include a variety of tasks designed to expand research and communication skills and to exhibit knowledge and competencies within the field.
(d) Written / Verbal Testing - Written testing will apply to knowledge component of competencies achieved. Tests will reflect sufficient knowledge and understanding to demonstrate competence and students can be reassessed at a later date if this cannot be shown. No additional charges will be made for any necessary additional testing.
The trainer will advise you, prior to assessment:
- When the assessment will take place
- What will be assessed and
- How the assessment will be conducted
GRIEVANCE / APPEAL PROCEDURE
At all times Complete Hospitality Training will deal in a fair and equitable manner when dealing with trainee grievances / appeals. If at any time throughout your course you have an area of concern please arrange a time to speak to your trainer as soon as possible. If he or she cannot assist you will be referred to the appropriate person or body where you can gain further assistance. All grievances will be handled promptly. A complaint / grievance form will be provided for you to record any issue of concern and a written statement of the outcome will be issued to you within 10 working days.
DISCIPLINARY PROCEDURES:
Complete Hospitality Training P.L. policy will endeavor to provide and maintain a conducive learning environment for all trainees and will not allow the learning environment to be jeopardized by rowdy and unruly behaviour of individuals / groups.
FILE ACCESS:
Students are permitted access to their files. In order to do so, a student is required to make a written application to Complete Hospitality Training P.L. A time will then be arranged for the student to attend the premises to view his / her files.
AQTF AUDIT
Please see below a copy of Complete Hospitality Training's most recent registration audit report. AQTF Audit
AQTF QUALITY INDICATORS
These indicators are based on a survey of 320 students. This sample represents 4.1 percent of this organisation’s training delivery in the 2011 calendar year. The students surveyed for these indicators were selected by this organisation in accordance with national guidelines. AQTF Quality Indicators
REFUND POLICY
Complete Hospitality Training will refund in full all course fees paid in the event of Complete Hospitality Training canceling a course. In the event of a student wishing to transfer to another course they can do so twice at no cost (subsequent transfers will incur a $50 transfer fee). In the event of a student canceling from a course before course commencement there will be a $50 administration fee charged. No refunds are available unless at least 2 working days notice is provided
LINKS
ExtremeBartending.com - the bar tenders guide for flair bartending including videos, seminar instruction (we travel anywhere), online mixed drink recipes, job listings and more!
