RSA Course | RSA Melbourne | Responsible Service of Alcohol | RSA Certificate

About this course
The aim of RSA course is to provide candidates with a working knowledge and understanding of the relevant state or territory liquor legislation and industry codes and the ramifications of non compliance for the enterprise and individual staff members.

• Define standard drinks and understand their strengths
• understand the effects of alcohol on the community and individuals
• recognise the signs of intoxication of customers
• detail strategies and exhibit skills in the prevention and detection of minors on licensed premises
• prevent underage drinking
• detail strategies and exhibit skills in the effective prevention or control of intoxication, or potentially violent or offensive behaviour customers
• demonstrate an understanding of the methods employed in training to improve customer service and comprehension of the new focus on alcohol service
• improve internal communication skills to enhance control and
• Monitoring for improved focus on customers welfare and improve communication with patrons in order to competently advise options available

Certification
Upon successful completion of this course, candidates will receive a Nationally Recognised Statement of Attainment for SITHFA009A - Provide Responsible Service of Alcohol and a Liquor Licensing Victoria "Responsible Service of Alcohol" certificate.